We can ship to Canada & USA (lower 48 states) using Canada Post. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.
Minimum shipping charge is $20.
For Canadian and US orders, shipping will be calculated based on your order total after taxes. Any extra shipping costs incurred above those rates on the "Shipping Rate Table" will be passed on to the customer. Extra shipping costs may result from extremely heavy/bulky shipments, delivery to a remote location or to the Territories.
All shipping costs include insurance.
Most orders under $300.00 will be shipped by Canada Post and will require a signature upon delivery at your address.
Orders over $300.00 will be shipped via the most economical means.
All orders shipped to the United States will be sent with the United States Postal Service
If your shipment is returned to us as UNDELIVERABLE by Canada Post because of an invalid address or no signature obtained, we will contact you. If you would like the order reshipped, we will bill you another shipping charge. If you wish to cancel your order after the items are returned to our warehouse, we will only refund the price paid for the products and taxes (if any). We will not refund the shipping costs as we have already paid them to the carrier. Your refund will be subject to a 15% restocking fee.
If you would like us to ship an order outside these areas please call us (780-439-1211) with your order and we will provide you with shipping options and costs.
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SHIPPING RATE TABLE FOR BRITISH COLUMBIA, ALBERTA, SASKATCHEWAN, MANITOBA, ONTARIO (EXCEPT NORTHERN ONTARIO),
QUEBEC (EXCEPT NORTHERN QUEBEC) AND THE MARITIMES
|
>= AMOUNT MIN |
< MAX |
SHIPPING CHARGE |
|
$0.00 |
$50.99 |
$20.00 |
|
$51.00 |
$75.99 |
$25.00 |
|
$76.00 |
$150.99 |
$30.00 |
|
$151.00 |
$300.99 |
$35.00 |
|
$301.00 |
$400.99 |
$40.00 |
|
$401.00 |
$600.99 |
$55.00 |
|
$601.00 |
$800.99 |
$70.00 |
|
$801.00 |
$1000.99 |
$95.00 |
|
$1001.00 |
$1200.99 |
$130.00 |
|
$1201.00 |
$1500.99 |
$175.00 |
|
$1501.00 |
2000.99 |
$230.00 |
|
$2001.00 |
|
We will call you |
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SHIPPING RATE TABLE for CANADIAN TERRITORIES, NORTHERN ONTARIO, NORTHERN QUEBEC AND UNITED STATES (lower 48 only).
|
>= AMOUNT MIN |
< MAX |
SHIPPING CHARGE |
|
$0.00 |
$50.99 |
$30.00 |
|
$51.00 |
$75.99 |
$37.50 |
|
$76.00 |
$150.99 |
$45.00 |
|
$151.00 |
$300.99 |
$52.50 |
|
$301.00 |
$400.99 |
$60.00 |
|
$401.00 |
$600.99 |
$85.00 |
|
$601.00 |
$800.99 |
$105.00 |
|
$801.00 |
$1000.99 |
$145.00 |
|
$1001.00 |
$1200.99 |
$195.00 |
|
$1201.00 |
$1500.99 |
$265.00 |
|
$1501.00 |
2000.99 |
$345.00 |
|
$2001.00 |
|
We will call you |
OUT OF STOCK ITEMS
While we do our best to keep our stock levels up to date, on occasion, items in your order may be out of stock. If an item in your order is out of stock, we will contact you via phone or email with the following options:
- Ship only available items - refund un-shipped items
- Ship only available items - backorder unshipped items. When backordered items are in stock, we will ship them to you.
- Hold the order until all backordered items are in stock and ship all at once.
RETURNS/EXCHANGES
If, for any reason, you are not satisfied with your purchase, simply return it within 30 days of receipt for an exchange or credit toward a future purchase.
Return shipping fees are at the customers expense. International customers are able to contact their local customs office for a refund of duty and tax on returned merchandise. We recommend the use of a return shipping method that can be insured (at the customers expense) and tracked as we are not responsible for lost or damaged items.
As accounts will only be credited once we receive the returned items, and are satisfied that it is in an "As New" condition (see below), we recommend that you contact us first at 1-780-439-1211
If you wish to exchange an item you will also have to pay an additional shipping charge for us to reship the second shipment.
If you are exchanging Pendleton clothing for a different size, color or style, we will ship the new items to you with no additional shipping charge (Canadian addresses only). This only applies to Pendleton clothing and does not apply to Pendleton Blankets or Non-Pendleton items.
CONDITION OF RETURNED ITEMS
Items must be returned unworn, unwashed, free of both animal hair and smoke odors, in the original undamaged packaging and with the original tags still attached.
Pendleton Blankets must be returned in the original Pendleton box. The box must not be damaged in any way and be in an “as new state”.
All items must also be returned in an “as new state”.
REFUNDS
Refunds are not available. Items may be exchanged or credited to your account.